outlook 365 stuck on retrieving mailbox settings

The Send/Receive errors in Outlook 365 usually occur due to system crashes, abrupt shutdowns caused by power failure, or any hardware/software-related problem. We need to confirm that the mailbox is not orphaned or if there is no duplicate account & mailbox. In Microsoft 365 E3 plan, you can create 45 menus by accessing the admin console, whereas the Business plan is only limited to 15. Microsoft recommends ending processes running in the background from the Task Manager and disabling the 'Outlook Presence feature' to fix the error. In case of missing emails, you can always use Stellar Converter for OST. Follow the steps in this section carefully. However, we will take you through the steps to attempt to recreate the user and reconnect them to the original mailbox. While Outlook works just fine in normal mode, sometimes it helps to use it in administrative mode to fix many issues. Select an Office process and then choose End task. Stellar Data Recovery Inc. 48 Bridge Street Metuchen, New Jersey 08840, United States. Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. Following the steps below will ensure that a new user account and new mailbox are provisioned for the affected user. Recover the soft-deleted mailbox using the command below. Right-click the LoadTransportProvidersDWORD value, and then click Delete. Users without cached exchange mode to do not get the dialog. Your scenario is complete. Using the on-premises Active Directory Users and Computers, move the user to an Organizational Unit that is not filtered in directory synchronization. To work around this issue, use an Online mode profile for your Microsoft Exchange Server mailbox. Under the Processes tab, locate all Office processes. You can create a new profile using the steps below. Here is how you can resolve Outlook will not Load. Create a new On-premises AD user and ensure that the on-premises accounts Primary SMTP Address matches the Primary SMTP Address of the Microsoft 365 object. If not, go to step 4. In the same PowerShell window, connect to Exchange Online PowerShell. There isnt much manual input required to fix the corrupt files. Run Tests: Outlook User Connectivity. Enter your name, email address, and ID password. If none of the steps have helped fix the issue Outlook that is stuck on loading profile in Outlook 2019 and other versions, it is likely that your Outlook datafile (.pst) is corrupt. Admin mode allows Outlook to run many admin-level tasks which could fix the issue youre facing. Contact Microsoft Support to get assistance with your issue. Downside: slow (er) Outlook experience. Safe mode only loads the essential files to run Outlook. You may notice that if you open Task Manager that other Office processes are unexpectedly listed even though you did not open the application. Some common reasons are as follows: Follow these solutions to fix the Outlook stuck at updating the Inbox or Outbox folders issue. If the ExternalDirectoryObjectID values from step 2 and step 3 do not match, it means there is a duplicate Azure AD user. After you remove the attachment, click Send/Receive > Work Offline to deselect the button and resume working online. Attempt to delete mailbox using by using the Remove-Mailbox cmdlet on the affected mailboxExample: Note:This method is a temporary fix. Celebrating 20 years of providing Exchange peer support! Follow these steps to rebuild the OST Outlook data file and resolve the outdated email folders problem. Also, any email sent to you or sent from your Outlook client will not be received or delivered. This cmdlet connects you to Microsoft 365. Please whitelist stellarinfo.com and request to send the link again. Value: 1 Thank a ton. Trial Download is for Desktop or Laptop. Also, verify that the server is available and the profile is active. Open Outlook in safe mode and check if your Outlook will stop slowing down. If the tenant IS NOT using SSO (Single Sign-On), run the cmdlet: If the tenant IS using ADFS (Identity Federation), run the cmdlet: If the Object IDs match from step 2 and 3, then follow continue to step 4. Then delete the default Outlook 365 OST file. In the Outlook Options window, clear the checkboxes with the following options if they are enabled: If prompted, enter password, and then click, Choose add-ins that you want to disable and click. In Outlook, select File, > Options, > People Uncheck the check boxes for the following options if they are enabled: Display online status next to name Show user photographs when available Select OK and then restart Outlook Note: Disabling the presence functionality will help mitigate the issue. Contact support. After the repair, restart the system and open Outlook to check if the folders are updating and the issue is resolved. More power to you! Once converted, you can import the missing mail items from the PST file. Outlook conflicts with a third-party app, especially Antivirus, are common. Accept the default Outlook settings and choose OK. Select your Office 365 email account and click Change. After the sync, check if all the mail folders are updated. This synchronization process could take up to three hours. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. Usually, in the case where the error is occasional, this method will work. On June 25th, 2019, the Outlook Team made a change to the service to fix this issue. Preparing Outlook for first use. If the Mailbox did not reconnect, contact Microsoft Support. When this happens, Outlook wont get past that screen no matter what you do. Since the change we have noticed some oddbehavior. It may take a few moments to exit. Mailbox is not recoverable. Run Get-mailbox user@contoso.com |Select-Object ExternalDirectoryObjectID, UserPrincipalName. The mailbox is not recoverable at this point. Before you modify it, back up the registry for restoration in case problems occur. Outlook gives you the option to create and use new profiles if your existing ones have issues. If user doesn't have a valid license. Add your email account by entering the Office 365 credentials and following the setup wizard to configure your email profile. If not, go to step 5. Try to open Outlook in Safe Mode and Disable Add-ins. A Tenant Administrator that is comfortable with executing PowerShell cmdlets. If the ScanPST.exe tool diagnoses corruption errors in the file. Note:If you are unable to re-enable this setting because it is grayed out, then the setting is being managed by group policy. Use Microsofts integrated 'ScanPST.exe' utility to repair the .pst file. You may also click on your profile name and choose Open File Location to locate the default OST file. Retrieving mailbox settings.' This is happening to every user located at each of the remote sites. This issue is often caused by having an unlicensed user account. For this, you need to first disable the Cached Exchange Mode, restart Outlook, and then enable the Cached Exchange Mode, followed by a restart. It should find it and redirect you to the OWA Login. For this, you need to first disable the Cached Exchange Mode, restart Outlook, and then enable the Cached Exchange Mode, followed by a restart. Ltd. Key: HKEY_CURRENT_USER\Software\Microsoft\Office\x.0\Outlook\Preferences When a message gets stuck in your Outbox, the most likely cause is a large attachment. Subscribe to Help Desk Geek and get great guides, tips and tricks on a daily basis! The steps are as follows: Toggling Cached Exchange Mode may also resolve the issue if caused by some temporary connectivity problem from the client or server-side. Outlook may fail to synchronize changes stored in the OST file or retrieve information from the mailbox server due to problems with the Outlook client, system, or Outlook OST data file. Refer to How to Change Email Account Settings in Outlook. The Inbox and Outbox folders should be updated now. The Choose Profile dialog box is displayed. Ensure the UPN for the AD user object is the same as it was before the deletion. Disabling these presence features wont affect much of your emailing experience in Outlook. Run Get-Mailbox -Softdeletedmailbox user@contoso.com |Select-Object ExternalDirectoryObjectID. Solution: Windows 7 users have resolved the 'Outlook profile not loading' problem by changing Aero theme to Windows 7 Basic theme. Besides, we can try opening Outlook in safe mode to see if the issue continues. Solution: The original mailbox is not recoverable. Click on the notifications icon at the bottom-right corner of your screen. Your email address will not be published. Contact Microsoft Support to get assistance with your issue. This gives you a chance to disable any suspicious Outlook add-ins. This problem can occur if theSend immediately when the connectedoption is not enabled, as shown in the following figure from Outlook 2016. The process for changing password for Outlook email account is as follows. Save my name, email, and website in this browser for the next time I comment. This situation is expected behavior if the customer deleted the on-premises object 30+ days ago. any help would be appreciated. In such cases, users can neither send nor receive emails, leading to Outlook being stuck at updating the Inbox and Outbox folders issue. On June 25th, 2019, the Outlook Team made a change to the service to fix this issue. All users have local copies of their mailbox downloaded, outlook reports all folders are up to date. Connect to Azure Active Directory PowerShell and verify the Online Account Status: Open the Microsoft Online Services Module (shortcut from the desktop). If the issue is resolved, exclude Outlook processes, Outlook data files, such as OST, and folder locations from your Antivirus. Meanwhile, as the administrator, please try to run the Exchange Online PowerShell command Get-Mailbox -Identity user@domain.com for the affected user, and see if you can get any valid results. Just select it and press Delete. Ensure the UPN of the AD user object matches what was returned in step 3. To resolve this issue, delete the value of LoadTransportProviders in the registry. The VDIs are Windows 10 and Outlook 365. Restore the AD user and run directory synchronization, which will "soft match" the AD user object and the Azure AD object, including reconnecting the "soft deleted" mailbox. Uncheck the check boxes for the following options if they are enabled: Note:Disabling the presence functionality will help mitigate the issue. mark the replies as answers if they helped. In theOptionsdialog box, select theMail Setuptab. Benefit: no local storage required. Restore the on-premises AD User. Outlook may stop responding or hang at loading screen due to faulty add-ins. As a result, Outlook may fail to update the Inbox or Outbox email folder. If the mailbox is returned, the MAILBOX SOFT DELETED option should be selected. If the Antivirus isn't Outlook friendly, you may experience certain issues while using Outlook. When an Active Directory User object is deleted from on-premises, the deletion will be synchronized to Azure Active Directory. Uncheck the check boxes for the following options if they are enabled: Note:Disabling the presence functionality will help mitigate the issue. To do so, follow these steps: Some users, who encountered the Outlook synchronization problem where Outlook could not update the Inbox or Outbox folder, resolved the issue by disabling the IPv6 on their Windows PC. As a result, you cant access any of your emails with the app. Modify the registry at your own risk. If the above solutions didn't work out in your case, try rebuilding the offline Outlook data file(.ost), i.e., OST. Select COM Add-ins from the Manage dropdown menu and click Go. If user doesn't have a valid license, apply the Exchange online license. Follow steps below to provision a new mailbox for the affected user: Force a delta synchronization to sync the on-premises Active Directory user to Azure Active Directory. In Task Manager, click the Processes tab, scroll down to outlook.exe, and click End Process. 'Preparing Outlook for first use. Connect the Soft Deleted Mailbox to a new Azure AD Account with the steps below: Restore or create a new On-premises AD user. Select any heading below, and it will open to show more info: Outlook isn't syncing my messages and folders on my mail account Outlook never asks me for a password Automatic setup failed Outlook keeps asking me for a password I want to change my password For more information about Outlook Autodiscover registry values and how Outlook searches for Autodiscover settings, see Unexpected Autodiscover behavior when you have registry settings under the \Autodiscover key. In theOutlook Optionsdialog box, selectAdvanced. Open the Outlook application. Select Options from the left sidebar to access the Outlook settings menu. any help would be appreciated. We have resource forest setup for exchange. Tip:Messages also get stuck in the Outbox when you click Send but youre not connected. If they do, soft-delete the Azure AD user by running Remove-Msoluser -Userprincipalname user@contoso.com. If an error tells you Outlook is trying to transmit the message, close Outlook. Assign a license to the user to create a new mailbox. Wait three hours for the account to replicate to the Online services. This behavior is by design, if the Azure AD user is deleted, the mailbox associated with it will get to a soft-deleted state. In this situation, contact your administrator to have this group policy removed. Copyright 2023 Stellar Information Technology Pvt. We have resource forest setup for exchange. We love reading your suggestions and feedback! Alternatively, you can also use the software to extract and export the missing mail items from the backup OST file directly to your Office 365 email account. 8. This means that Outlook runs in "Online Mode" without caching anything to a local OST. If your emails are not sending from Outlook.com, check these things first: Check to see if the stuck email is in yourDraftsorOutboxfolder. Run Get-Mailbox -SoftDeletedMailbox -identity . Sometimes, Outlook can get stuck on the loading profile screen when you try to launch it. I'm having several problems that are making the transition unbearable. Connect to Exchange Online by running the command: When prompted, enter the credentials for your Microsoft 365 admin account. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Go to the Microsoft 365 Service health status (admin sign in required), and check the status of the services under Exchange Online. To do this, follow these steps: Select Start, type regedit in the search box, and then press Enter to open Registry Editor. This best way to address the issue you are facing is to restore the original on-premises Active Directory User Account. How to Switch from an IMAP/MAPI Account to a POP3 Email Account? Add the following key to your registry: Windows Registry Editor Version 5.00 HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Outlook\AutoDiscover] "ExcludeHttpsRootDomain"=dword:00000001 Go to the Logon information, move to the Password section, and verify the correct account password. Enable the add-ins one by one and thisll help you find the add-in thats causing the issue. Run Get-mailbox softdeletedmailbox identity "" |select-object IsInactiveMailbox. Open the email on your desktop or laptop. You can then try to send the message again. From the Exchange Online PowerShell, run: Remove-Mailbox. In Outlook, select File, > Options, > People. Once the system is connected to the Internet and the server is available, follow the next solutions to troubleshoot and fix the problem. Once fixed, you can start sending or receiving new emails. We cover Windows, Mac, software and apps, and have a bunch of troubleshooting tips and how-to videos. Contact support to resolve the issue. If step 2 fails, skip to step 8. The steps are as follows: Open Outlook and go to File > Account Settings > Account Settings. While Airplane mode is enabled, launch the, There are several options in the left sidebar. If Directory Synchronization is in place, you can search within Active Directory Users and Computers to see if the on-premises account is Present or Deleted. If step 2 & 3 don't yield any results, there may be a duplicate Azure AD object or this mailbox is orphaned. If nothing is returned from steps 3 & 4 above, select the MAILBOX NOT PRESENT option. If its blue, youre disconnected. If the domain resolves in DNS but does not respond to HTTP queries (i.e. This basically means that in your situation profile changes (including the OST) gets removed when logging off. This should fix the issue and Outlook should be able to update the Inbox and Outbox folders immediately. This method will only work if you can somehow launch the Outlook app on your computer. Outlook offers a couple of features to show your presence in the app. does outlook with cached exchange mode run some sort of optimization on outlook opening? Note In this registry subkey, x.0 corresponds to your version of Outlook (15.0 = Outlook 2013, 14.0 = Outlook 2010, 12.0 = Outlook 2007). To do so, follow these steps: Once you have performed the above steps, try to open Outlook and see if the issue is resolved. In case you run into slow account setup with the newly released Outlook 2016 version, which can take up to 10 mins or more, here's a possible fix. If the issue doesn't arise with the new profile, you can remove the old profile and keep using the new one for your email communications. If you're using Outlook on PC or Mac to send your Outlook.com account email, go toSend/Receive>Send/Receive all folders.

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