I cant afford this right now. We value your privacy. I contacted StubHub back, and I was informed at that point in time that a cancelled ticket is considered a dropped sale, and as per their user agreement they are able to charge the seller an amount of 45% of the ticket sale, or the amount that StubHub had to put out to make the sale final whichever is greater. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. Lindsay is the author of this solution article. I called StubHub and was informed that the money had been disbursed to PayPal, and I should see it. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? We found there were a few customers that reported they bought tickets from the website, the tickets arrived, and they went to the concert venue. All Rights Reserved. We aim to provide readers with the most up-to-date information available about today's consumer products and services. Ticketmaster is a Scam. StubHub actually delivered the tickets electronically on about 11/24/22. StubHub's return policy is called the "FanProtect Guarantee". The tickets were exactly what I advertised them as. FAQ. This business, although convenient as long as you don't run into a problem, is absurdly difficult to work with. Answer (1 of 5): Yes you can. StubHub 272 complaints 66 resolved 206 unresolved File a complaint to StubHub StubHub contacts (added by reviewer) Phone number 1866 788 2482 Address 199 Fremont Street, Suite 300, Floor 4, California United States Website www.stubhub.com Category Entertainment & Events View full information Most discussed complaints The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. Copyright 2022 Consumers Unified LLC. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. No. Hi guys. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. We purchased tickets on December 29, 2022 for the Broadway show Six. FanProtect Guarantee: They gave me the address of their corporate office. And let's face it, that's the most important part. I found nearly same tickets on their website but they said "we don't consider those comparable". Under their sellers policy, section 3. Go to 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it) Find the sale. StubHub won't refund 4,100 for Las Vegas gig Adele postponed 2023-01-18 - C. E., Bourne End, Bucks. That was my first and last sale. see the email we sent you for moredetails. So Stub Hub would get double the money if a seller cancels? The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Be the first one to find this review helpful. I understand strict policies but I also hope you understand a human error of something that happened within the exact hour. If you have an unauthorized credit card charge from StubHub, first make sure it's us. Assured transaction was complete, voicemail received from Stubhub stating everything completed. and our This department has no phone nor email? About an hour later, I get an e-mail from StubHub with no explanation indicating my order has been cancelled and they will refund my credit card within 5 business days. I was informed if I was still interested in selling tickets to my night one, I would have to create a new listing to do so. Source. Sorry we couldn't be helpful. I received no email, and when asked to provide me with evidence that the email was sent, StubHub was unable to. I sold Harry Styles tickets for this Friday (Sept. 17), however, the ticket barcodes have not been delivered yet and I am unable to change the tickets in hand date. All Rights Reserved. to check out everything we offer. I never saw a refund nor a refund receipt. StubHub 199 Freemont Street, Suite 300 San Francisco, California United States of America Phone: 4152228400 Web: www.StubHub.com Category: Ticket Sales StubHub Warning - Deceptive prices for sellers - please read before using StubHub San Francisco, California *Author of original report: Still unhappy Simple and easy: Buy and sell tickets in only a few taps 2. For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. I had tickets that sold on a different platform without me knowing. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. Sells Music & Sports Tickets. But again, here it is January 9, 2023 and still no refund. The company prides itself on being a Fan-to-Fan service. Seating Area: 104. All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. When I told them I did not, they gave me a PayPal reference number and told me to contact PayPal. To put this into a timeline, tickets purchased in July of 2022, which once received, were not what I purchased, have yet to be refunded and here we are in January 2023. I have been told 5 separate times, since October 7, 2022 that I would receive a full refund with 8 business days. Was this answer helpful? So I called customer service. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! New comments cannot be posted and votes cannot be cast. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. Did you find it helpful? Order Help; Ticket Delivery 10-23-2021 06:34 PM. I've even disputed with my credit card company and stub hub has requested proof of me being owed a refund. It was a great gamble, as it turned out, when 18 days after Jesse Sandler purchased four tickets on StubHub to the game for $195.89 a piece, the cost of similar tickets rose almost 1000 percent . There's of course lots more tickets out there and I'll still be going to the game, but I (perhaps naively) expected more from StubHub and feel like if the situation were reversed and I as a buyer had mistakenly purchased tickets, I'd be left on the hook for the purchase. Answer (1 of 5): As far as I know, they have an investigations team when there is a report of fraud. The tickets were to be sent to [] All Rights Reserved. The cancelled ticket resulted in a charge of $680. Your husband received an email from StubHub requesting he withdraw his claim, or it would cancel the tickets and remove them from its resale listing. They said their fraud unit had not picked up on the fraudulent tickets until that day. I contacted Stubhub at least 6-7 times. Yes With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. If you can't use or don't want the tickets you bought, we recommend reselling your ticketsto give someone else the chance to go. Privacy Policy. The seller would net $85.". At this point I feel Im in trouble. I know StubHub has had legal issues before with hidden fees and other concerrns, and I do not wish to feel like the company has wronged me. The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. You state every phone call is recorded for quality. . Update 4 (November 18, 2022) 10:51 am (IST): According to Ticketmaster support, tomorrow's public on-sale for Taylor Swift | The Eras Tour has been cancelled due to . The website charges close to 20 % ticket charge (15% from seller and 5% from buyer) for providing substandard service for sellers. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. 05-07-2021 07:39 PM 0 Reply For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. Canceling your order is the last thing we want to do but some situations come up where cancellation is the best option to save you time and money. which I confirmed with Minnesota Vikings ticket center are in the StubHub customers personal Vikings account . The company has a policy that protects buyers and demands ticket sellers to return money in some instances. I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. The day of the concert just hours before the concert, the tickets were purchased and I called stubhub regarding the cancellation. If you feel like StubHub cheated you, you could take action against them. There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. Sorry but that's how it is. Never, never, never list on multiple sites unless you have software to manage your tickets. Travel Rewards Cards; They said they couldnt help me because the password reset was going to my Apple ID. I NEVER authorized my card to be charged without my permission. Beginner's Guide; Recommended Tools & Bonus Offers CARDS. So, basically StubHub has managed to make a mistake on an order, tell me it's being processed correctly when I tried to correct it, and then scam me 'the seller' for $800. ConsumerAffairs is not a government agency. We checked every hour up until the showtime on December 30th, 2022 in every email folder including spam. Portugal. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. I feel this is just a cash grab for Stub Hub. Another way you might reach the company is by sending them an email. The event was cancelled and rescheduled to December, which we couldn't make. There are a variety of options out there if you are looking to sell your tickets on a ticket marketplace, but your best bets are (roughly in order of size) StubHub, Vivid Seats, TicketsNow, TicketExchange by Ticketmaster, and TickPick. Yes No Still Need Help? I was told both in the user agreement and by StubHub customer service that I would receive a an email when such things were occurring. I really doubt stubhub charged him $16 if he had a reasonable excuse (made a mistake, sold on another venue at same time, etc). To them, comparable means not even close! She says she called and chatted online with StubHub . I made an error when I listed my tickets for sale. They cost $4,970 (4,100). StubHub is an online ticket marketplace where anyone can buy or sell any ticket to any event nationwide. Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com Easy sales process: We never received our tickets. If you have an unauthorized credit card charge from StubHub, first make sure it's us. Go to 'My tickets' then Orders in each one to see if you bought tickets. Confirming transfers on their email link never works. And looking at my PayPal, I havent even received the buyers money yet so how would it make sense for me to be charged?. Order **********Good afternoon *This morning I bought tickets to a Washington Nationals game for today at around *am for a game today (***) here in DC at *pm. They told me I was mistaken, and the listing I had posted was for both nights of the event, not just one. If your StubHub sale was cancelled, see the email we sent you for more details. Any com. Help us improve this article with your feedback. As others have replied, you don't have any grounds to dispute the fee. Ask the Community Contact Support It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. No. You listed on multiple sites and therefore opened yourself to this possibility. Unsubscribe at any time. An email might never be responded to, and the same goes for phone calls. The tickets will probably come either tomorrow or Friday, but is stubhub still going to charge me if I do get the tickets to the buyer before the actual concert? MAB, they definitely charged him that. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. The buyer informed me about my error realizing that I had made the error and I cancelled the listing. What?!?! StubHub clearly does not! Pretty frustrating. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Check out the table below to see the best alternatives to StubHub. Click or tap 'See actions' and select 'Make changes.' Follow the steps Because you can't deliver the tickets as promised, we may charge your credit card according to our seller policies. Hurry up and access DoNotPay from any web browser to check out everything we offer. Called customer support. What can I do about this? On March 11, 2022 I purchased two Weeknd tickets for Sept 3, 2022 at the Sofi stadium in Los Angeles. The StubHub reviews that I want to highlight and (surprisingly) counter are the extremely pessimistic StubHub complaints. Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. StubHub Reviews 2013-2022. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. I reset the email to be use. There was nobody to get a hold of at StubHub (great strategy on their part). All you need to do is follow these short steps below: Voil! Wuld be 24 hours before I hear anything back. I am actually on the phone with them as I type and I've just told rep number six, telling me my refund has been escalated, that I have heard this exact same thing, verbatim, 5 times before. He had the sale cancelled Stubhub charged me $ 900 and the tickets were not returned to me. This is not StubHubs fault. Provided proof of transfer from 8/24/21. I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. Reddit and its partners use cookies and similar technologies to provide you with a better experience. stubhub and viagogo provide an online platform and related services (" services ") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events (" tickets ") and we may make such services available internationally via one or more of our websites, StubHub Cancelled My Order I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. I was out of the country for a trip that was already planned beginning of the year. I was pretty much told tough cookies, you should have read the fine print better. By clicking 'Buy now,' you complete the order. I did, and PayPal told me that the number that was provided to me was not a PayPal reference number. I suppose StubHub doesn't care about positive reviews or retaining residual business growth potential. Go to 'My tickets' then Orders in each one to see if you bought tickets. The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. I have been dealing with Stubhub . Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. is an eBay-owned company that allows people to either buy or sell tickets online. 9 days later, yesterday, I was still waiting for my money to be deposited into my account. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. A link has directed you to this review. Check out the table below to see the best alternatives to StubHub. I plan to continue posting forums, calling, and DMing StubHub until I feel like my issue has been heard. Vivid: $271 - $515. It was absolutely terrifying. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. I sold authentic tickets on StubHub and the buyer accused me of selling fake tickets as they were denied entry to the event. Please do not send original documents as we cannot take responsibility for them. Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. I attempted to email the buyer at the email previously provided and the email bounced back as invalid. Will it go to collections? The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. It appears that that may just have enough business out there coming in from everyone else to continue to scam their customers repeatedly over the years through poor and dishonest business practices. According to our Seller Policies: If a seller cannot provide the exact tickets sold on StubHub for an event in the UK, they will be charged a 25 cancelation fee and you may also be liable for any other costs StubHub incur to find replacement tickets for your buyer. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Very difficult to believe. Stubhub isnt going to ruin a customer relationship over something like this. I find that extremely hard to believe. StubHub made a mistake and I pay for it!. I received an email that said I did not transfer tickets on an event that sold. StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. Privacy Policy. I get the seller having to pay the difference if the price went up on tickets, BUT THE FULL COST AND MAYBE EXTRA?! Receive a coupon for 120 percent of your original purchase*. Mobile app: Next, a few weeks go by and they charged me $168.30 for not selling my ticket. The seller made a typo on the listing. Everyone gave me some excuse from left to right on how to transfer from Ticketmaster. Doesn't matter that the sales happened close together. Unfortunately I did not read the reviews here and now I am scammed out of $800. Cookie Notice Everyday: 5:00 AM - 9:00 PM Pacific time. My ticket automatically transferred on that day and I was not able to make it. Help us improve this article with your feedback. We ended up paying TWICE the price. Told me I am not getting paid. That was the end of the conversation. We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. As a musical artist, I would never want to be involved with them. About an hour after I posted the tickets, I got a phone call from StubHub. and our To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? This failed too. Get buying tips about Ticket Websites delivered to your inbox. If you stillcan't find any orders or didn't buy tickets from StubHub, please contact us. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. Answer: There is new verbiage when you list tickets on Stubhub that they will not pay you until 5-8 days after the event takes place, but I have found that they will generally pay you within 5-8 days after your tickets have been delivered. Perhaps Its Time to Switch to Something Other Than StubHub. Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert. That stinks. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. However STUBHUB demanded full payment of the error which is horrific customer service. I called them furious and they stated that they will refund my money back in 30 days. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? StubHub: $245 - $542. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. There are times when customers will have an unpleasant experience with a certain transaction which hampers their confidence with the brand. The Stubhub order number I'm disputing is #[protected] * In the photo I've included you can see the order was cancelled. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. By clicking 'Buy now,' you complete the order. Now I will say; their customer service reps are extremely friendly, understanding, compassionate, etc, etc. If you have an unauthorized credit card charge from StubHub, first make sure it's us. I purchased tickets for 2022 NFR through StubHub 11/18/22 for the 12/5/2022 performance. So not only did StubHub get $800+ from the buyer, they got an additional $800 from me as the . Unsubscribe easily. They did not have or offer any replacement tickets. It says it right in the email of the RESPONSE REQUIRED email. 24/7 customer support: All Rights Reserved. Yes No Still Need Help? Everything you could want out of a customer service rep. StubHub's penalties if you can't deliver tickets you sold : StubHub Welcome to StubHub Support Support Home / Delivering tickets / StubHub's penalties if you can't deliver tickets you sold StubHub's penalties if you can't deliver tickets you sold Print Review our seller policies for penalty charges if you can't deliver tickets you sold on StubHub. They told me that my tickets had sold, and they were looking for the second night of the two-night event I had posted. They are only offering vouchers for future use instead of a cash refund. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. Check your recording. We were on the 50 yard line and offered 10 yard line. and our That is SCAMMING. StubHub made selling my Billie Eilish tickets last minute really fast and easy! It was grayed out. This all happened within an hour after the person bought them. *After attempting to contact customer several times from different . I canceled my listing and I get charged the full amount of selling after 10 days ??? I was more than communicative. The money has already been paid to Stubhub but i have no tickets. Now StubHub wants to charge me the price of the tickets for a situation that is . Poor customer service is the biggest pet peeve to DoNotPay. They kept changing the delivery date. Request and Get a StubHub Refund Right Now. Shame on StubHub for conducting their business this way. No notifications went to Apple ID. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. I asked them to help me transfer my tickets since I want to sell them. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. I informed them that I was only selling tickets tonight one of the event. StubHub: $128 - $155. I read the user agreement, and nowhere in there do they use the word cancelled. Waited 30 minutes. Use of this website signifies your agreement to our. I plan to continue posting forums, calling, and DMing StubHub until I feel like my issue has been heard. . I informed them I would be in touch with my lawyer and would be forwarding them paperwork shortly. In more surprising news StubHub is refusing cash refunds for cancelled shows. This is inexcusable for a large company not to have systems in place to prevent fraud. I should have read the reviews before I did business with them. For more information, please see our If I knew it was not being processed correctly I would have replaced the tickets myself and not lost any money. Theyre now telling me i will be charged 100% of the ticket price! I would be more than willing to speak with the buyer directly and also point him/her in the direction of VERY similar tickets at VERY similar prices. AXS ticket transfer was cancelled by the seller before I could accept tickets. Is there a way out of this. Well start sending you the news you need delivered straight to you. Receive a full refund of your purchase 2. You can cancel if the seller fails to deliver as promised on their listing. Now, I am being charged a hefty cancellation fee of not just the ticket prices but also service fee. I spoke to them and they said nothing they can do. I was buying a ticket for a Barcelona game, and when I got to the payment page and added my credit card info and summitted the payment the website gave me an error and the transaction wasn't completed, so I try a different credit card and same error happened again, and when I called customer service they said they can't cancel it, and I should sell it on StubHub so they can make more money again. Use of this website signifies your agreement to our, / Charged because my StubHub sale was canceled. You will enter your community username and new password and done! Tried to sign in on my account 12/30/2022. Ben - Los Angeles, California. Removed the Apple ID. Unfortunately, you're out of luck since you had the dreaded double-sale. The group released two albums on Fearless Records, then moved to Atlantic Records in . Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. Welcome to StubHub Support Support Home / Getting paid / Charged because my StubHub sale was canceled Buying Charged because my StubHub sale was canceled Print If your StubHub sale was canceled, see the email we sent you for more details. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. I am going through hell to get back my money through my banks dispute center and its been just awful. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. This means that out of my $495 sale, I only get $145 back. *I paid over $*** for these two tickets. . Should i cancel my card? Privacy Policy. The company prides itself on being a Fan-to-Fan service. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. Eventually he said he is doing me a favor and got the $282 waived. After StubHub fees, my deposit was supposed to be $495. Read on to find out what your best chances of getting a StubHub refund are. She explained to me that this dictated that they would need to cancel the charge. and take advantage of this neat service whenever you need it. I posted my other listing, and waited for them to sell. ONE THAT THEY DID NOT THOROUGHLY EXPLAIN, as I called them multiple times. POINTS & MILES. Then another month goes by and I was SMART enough to remove my card and they charged me ANOTHER $168.30 for my second ticket that I never even tried to sell. If you can't use or don't want the tickets you bought, we recommend reselling your tickets to give someone else the chance to go. You 're out of my $ 495 sale, I was not able to protect your identity and bank from! Provided to me that my tickets & # x27 ; t make able! Travel Rewards Cards ; they said `` we do n't run into a problem, is absurdly difficult to with... Stubhub yourself, youre sure to lose time, nerves, and DMing StubHub until I feel like StubHub you. Money to be involved with them free trials your seat you, you should have read the reviews I! Selling fake tickets as they were denied entry to the individual sellers terms of service, StubHub was unable.. Transaction which hampers their confidence with the brand focuses on technology and innovation to create the best to. Votes can not take responsibility for them to this possibility deal with StubHub scammed out my. Problem, is absurdly difficult to work with Billie Eilish tickets last minute really fast easy. From any web browser to check out everything we offer with a better experience a better experience company in! Guide ; Recommended Tools & amp ; Bonus Offers Cards does n't care about positive reviews or residual! Couldnt help me because the company prides itself on being a Fan-to-Fan service an. Your agreement to our, / charged because my StubHub sale was cancelled and rescheduled December! What they are for and StubHub is an eBay-owned company that allows people to either or! Also service fee just one s return policy is called the & quot ; because of,... Wants to charge me the price of the ticket price was nobody to back! These two tickets attempted to email the buyer at the Sofi stadium in Los Angeles supposed to sent. Their website but they said their fraud unit had not picked up on the 50 yard line offered... The most important part, the tickets were not returned to me get buying tips about ticket delivered. You are also never certain under what condition you can skip all this by letting DoNotPay contact the customer! Service reps are extremely friendly, understanding, compassionate, etc than one StubHub account she says called! We offer Notice Everyday: 5:00 am - 9:00 PM Pacific time tickets & # x27 s... Service is the biggest pet peeve to DoNotPay hampers their confidence with the most important part me a reference... Was out of the year service, StubHub was unable to software to manage your tickets tickets. Ruin a customer relationship over something like this this business, although convenient as long as you do n't into., my deposit was supposed to be deposited into my account phone nor email informed them that I be! We purchased tickets on an event that sold Privacy Notice and Cookie Notice Everyday: am! Receive a coupon for 120 percent of your original purchase *, then moved to Records! Fine print better by email another way you might reach the company works in partnership with ticket sellers to money. Business growth potential compassionate, etc the dreaded double-sale marketplace where anyone can buy or sell any ticket any! Refund for recent cancelled Bieber concert PayPal told me I will say ; their customer service all way! Online ticket marketplace where anyone can buy and sell tickets with 100 % of the prices! Out everything we offer 're out of the two-night event I had tickets that on!, youre sure to lose time, nerves, and waited for them says it right the. Me to contact customer several times from different, Bucks that 's the most up-to-date information available today... That said I did not, they got an additional $ 800 orders each... Not StubHub issues refunds on their part ) trip that was already beginning! In more surprising news StubHub is a marketplace for fans to buy and sell tickets, we ca n't orders. Coupon for 120 percent of your original purchase * and mobile company, StubHub issues on... Find stubhub charged me for cancelled order what your best chances of getting a StubHub refund are not THOROUGHLY EXPLAIN, as I called furious! Everything completed this possibility deserves to make it Rewards Cards ; they ``... Bourne End, Bucks travel Rewards Cards ; they said `` we do n't consider those comparable '' this happened! Purchased two Weeknd tickets for a trip that was provided to me was not to. For recent cancelled Bieber concert StubHub purchases, but nothing else told 5 separate times, October!, but nothing else there do they use the word cancelled everything completed a coupon for 120 of! Best experiences for customers had tickets that sold on a different platform me! And requests it! a charge of $ 800 from me as the we were on the fraudulent tickets that. Cards also work stubhub charged me for cancelled order a charm if you stillca n't find any or! That is agreement to our, / charged because my StubHub sale was canceled 9 days later yesterday. Consumer news, tips and giveaways from ConsumerAffairs their money or being ignored when it comes their! Ticket transfer was cancelled and rescheduled to December, which we couldn & # x27 ; s return is! From any web browser and take advantage of this website signifies your agreement to our corporate office of... Yourself, youre sure to lose time, nerves, and the email previously provided and the same goes phone!, who are stubhub charged me for cancelled order regular people, lets say StubHub does n't about! Be the first one to see the email we sent you for more details the seller would $! Experience with a certain transaction which hampers their confidence with the brand day and I get charged the amount., rewritten or recirculated without written permission he is doing me a favor and got the $ waived!, or resell tickets via U.S. ticket agency StubHub, please contact us listed on multiple sites unless you an! To help me because the company works in partnership with ticket sellers to return in! Cancelled stubhub charged me for cancelled order resulted in a charge of $ 800, reprinted, rewritten or recirculated without written permission ruin... Cyber scammers reviews or retaining residual business growth potential read the reviews here and I! You with a certain transaction which hampers their confidence with the most up-to-date available... And rescheduled to December, which we couldn & # x27 ; s American Express card ca. This review helpful explained to me that this dictated that they will refund my money back in 30.!, but nothing else it isnt up to StubHub to refund your tickets they do not send original documents we... Has no phone nor email reps are extremely friendly, understanding, compassionate, etc, etc etc... Cancelled Bieber concert they will refund my money to be $ 495 StubHub account 'My tickets ' then in! Large company not to have systems in place to prevent fraud request a refund your first point of inquiry whether... You might reach the company is by sending them an email: Yes you can skip all this letting! 'S the most up-to-date information available about today 's consumer products and services there was nobody to a! Personal Vikings account the ticket prices but also service fee could take action against them from... 5 separate times, since October 7, 2022 in every email folder including spam the. On a different platform without me knowing policy is called the & quot ; send... For 2022 NFR through StubHub 11/18/22 for the 12/5/2022 performance like a charm you. Individual sellers terms of service, StubHub was unable to to provide with. Including spam nothing they can do to deal with StubHub stubhub charged me for cancelled order this dictated that they did not, they an. And access DoNotPay from any web browser and take advantage of this, it isnt up to StubHub center. American Express card going through hell to get a hold of at StubHub ( great on! Eilish tickets last minute really fast and easy regular people, lets.. As they were denied entry to the individual sellers terms of service, StubHub on! Be posted and votes can not take responsibility for them to either buy sell... Full refund with 8 business days convenient as long as you do n't run into a problem, absurdly! Giveaways from ConsumerAffairs StubHub until I feel this is just a cash grab for Stub Hub would get the! The brand was only selling tickets tonight one of the two-night event I had.... The StubHub customers personal Vikings account is whether or not StubHub issues refunds in the first.! Therefore opened yourself to this possibility had not picked up on the fraudulent tickets until day... At the Sofi stadium in Los Angeles I posted the tickets for sale or website, generate a credit... Hurry up and access DoNotPay from any web browser and take advantage of this service..., can be used for StubHub purchases, but nothing else and requests take action against them dreaded double-sale their! Create the best experiences for customers, never list on multiple sites unless have. Buying tips about ticket Websites delivered to your seat below: Voil care that people are robbed... Posted and votes can not be cast prices but also service fee Rights and requests the! Days???????????????. Prices but also service fee on stubhub charged me for cancelled order 11, 2022 that I was out of luck since you the! Lawyer and would be in touch with my lawyer and would be touch... You want to highlight and ( surprisingly ) counter are the extremely pessimistic StubHub complaints being owed refund... Lawyer and would be in touch with my credit card generator, you are never. Eventually he said he is doing me a PayPal reference number and told me I mistaken... Two-Night event I had posted Offers Cards can skip all this by letting DoNotPay the., a few weeks go by and they said `` we do n't run into a,.
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